Re: speaking of contracts...

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Posted by John on March 15, 2002 at 06:01:13:

In Reply to: speaking of contracts... posted by annie on March 14, 2002 at 20:07:48:

Your repair policy is generous, and does build up goodwill -- but for whom? The gallery gets the credit, and you do all the work. This is fine while the relationship exists, but seems a little skewed once you're not working with that particular gallery. Why doesn't this gallery want to refer repair issues directly to you if they are no longer representing your work -- what's the downside for them? Can you flat out tell the gallery that you will honor future repair issues, but they must get the piece to you and you will return it to the customer?

I'd be curious to know what the retailers think about this. Maybe you should rephrase it a bit and post it to TCR board where some hang out.

Also, you might want to rethink your policy. There should be a clear distinction between normal wear & tear and accidents (no charge?) and obviously misuse or abuse (nominal charge?). And maybe even a time limit. I once had a jerk return a knife for repair; the funny thing was that it was 15 years old and back then he'd picked it up for less than $20. Maybe I shouldn't call him a jerk, but this is the same guy who drops $20 for tickets and popcorn to a movie. I just don't understand people!

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